Everything you need to know about receiving and returning your handmade pieces.
All orders are handcrafted and packaged with care in my home studio. Please allow 3–7 business days for processing before shipment (custom orders may take longer – see your custom order confirmation for timeline).
I ship via USPS Priority Mail or UPS Ground, depending on the size and weight of your piece. Shipping costs are calculated at checkout based on your location and the package dimensions.
Once your order ships, you will receive a tracking number via email.
Currently, I only ship within the United States. If you are outside the US and would like to purchase a piece, please contact me directly – I may be able to arrange international shipping on a case‑by‑case basis.
💡 Note: For custom orders, shipping timelines will be discussed during the design process. Rush shipping is available for an additional fee – just ask!
Because each piece is handmade and often personalized, all sales are final. However, your satisfaction is very important to me.
If your item arrives damaged or has a manufacturing defect, please contact me within 7 days of delivery with photos of the damage. I will happily provide a replacement or a full refund, including shipping costs.
If you receive the wrong item, contact me immediately – I’ll send you a prepaid return label and ship the correct piece as soon as possible.
Because each piece is made to order, I do not accept returns for change of mind or buyer’s remorse. If you’re unsure about a design, please reach out before ordering – I’m happy to help you choose the perfect piece.
Email me at hello@pinkbirchstudio.com with your order number, photos (if applicable), and a brief description. I will respond within 2 business days.
❤️ Note for Custom Orders: Because each custom sign is uniquely made for you, they are not eligible for return unless damaged. I always send a digital proof before cutting any wood, so please review it carefully.
Thank you for supporting my small business – every piece is made with love, and I want you to love it as much as I do.